Return & Refund Policy
Everything you need to know about returns, replacements, and refunds at Zyra.
Handcrafted with Care
<p style="margin:0 0 1rem;">At Zyra, every jewellery piece is handcrafted with precision. However, if you receive a damaged or defective product, please inform us within <strong>48 hours of delivery</strong> along with photos or video proof. Once verified, we will arrange a replacement or provide store credit based on eligibility.</p>
What We Cannot Accept
<p style="margin:0 0 1rem;">Due to hygiene and the delicate nature of silver jewellery, we do not accept returns for reasons such as change of mind, dislike of design, size issues, or normal wear and tear. We recommend reviewing product details carefully before placing an order.</p>
Refund Process
<p style="margin:0 0 1rem;">Refunds are only processed in cases where a replacement is unavailable or when the product is confirmed as defective upon arrival. Refund amounts will be initiated within <strong>7–10 working days</strong> to your original payment method. Shipping fees are non-refundable.</p>
Need to Raise a Concern?
<p style="margin:0 0 1rem;">For smooth processing of returns or concerns, please reach out to us at <strong>9814612854</strong> or email <a href="mailto:Kanganjewellers854@gmail.com" style="text-decoration:underline;">Kanganjewellers854@gmail.com</a> with your order ID and issue details. Our team will assist you promptly.</p>